IT support & helpdesk
A real person who knows your setup, answering by email or phone — remotely first, on-site when it matters.
- Remote troubleshooting & fixes
- Scheduled and emergency visits
- User setup, moves and leavers
Havant · Hampshire · United Kingdom
IT that just works, for the people who rely on it.
Hornbeam Tech Services is a UK IT services company. We keep computers, software and networks running for small businesses and home offices — everyday helpdesk support, careful installation, and backups that have actually been tested against the worst day.
- UK registered company
- Remote & on-site support
- Plain-English advice
Registered in England & WalesCompany No. 16705964
Fixed monthly plansOr pay-as-you-go — your choice
UK GDPR by defaultYour data handled with care
Restore-tested backupsA backup is only real once restored
What we do
The IT department you don't have to hire
Our registered activity — other information technology services — covers the practical, unglamorous work every organisation needs: support when things break, careful setup when things are new, and recovery when things go badly wrong.
Software installation
Operating systems, business applications and updates installed, configured and licensed properly the first time.
- Installs, upgrades & migrations
- Licensing and renewals managed
- Patching kept quietly up to date
Hardware & workstations
PCs, laptops, printers, screens and network kit — specified honestly, installed tidily, and set up ready to work.
- New machine builds & rollouts
- Office moves and desk setups
- Wi-Fi, routers and peripherals
Backup & disaster recovery
Nightly backups that are checked, off-site copies that exist, and a written plan for fire, flood, theft or ransomware.
- Automated, monitored backups
- Regular test restores
- Documented recovery plans
How we work
Prevention first, heroics only when needed
Most IT disasters are not bad luck. They are an update that never got installed, a backup nobody checked, or a warning light everyone was too busy to look at.
So we do the boring work on a schedule: patching, monitoring, backup checks and renewals, handled quietly in the background. When something does break, you contact one address — support@hornbeamtech.org — and a person who already knows your setup picks it up. No ticket ping-pong, no scripted first-line runaround.
One named engineerSomeone who knows your systems, not a queue
Maintenance on a schedulePatching and backup checks, not ad-hoc firefighting
Everything documentedPasswords, licences and configs recorded for you
No lock-inYour accounts, your licences, your documentation
The process
From first call to quiet, reliable IT
The same predictable path, whether you need a single office move or year-round support.
Audit
We look at what you have — machines, software, accounts, backups — and write down what we find, in plain English.
Stabilise
The urgent gaps get fixed first: unsupported software, missing updates, backups that do not actually restore.
Maintain
Routine care on a schedule, support when you need it, and a short note each month on what was done.
Improve
When kit or software needs replacing we say so honestly, with options priced — never upgrades for their own sake.
Ways to work with us
Three ways to get help
Pick the shape that fits how much you rely on your systems. Everything is agreed in writing before work starts.
Monthly support plan
A fixed monthly fee covering helpdesk support, maintenance, monitoring and backup checks. Best when downtime costs you money.
- Remote support in UK business hours
- Patching, monitoring & backup checks
- Priority response when things break
Project work
A defined job for a defined price: an office move, a server replacement, a migration to Microsoft 365, a recovery plan.
- Written scope and fixed quote
- Work scheduled around your business
- Documentation handed over at the end
Pay-as-you-go
No contract, no retainer — call when something breaks and pay for the time used. Best for occasional needs and home offices.
- Hourly billing, agreed up front
- Remote or on-site visits
- Upgrade to a plan any time
2025Incorporated in England
6Service lines
1 dayReply target, business days
0Call centres involved
Who we help
Built for organisations without an IT department
We are a small company by design, and we work best with people like us: teams of one to fifty who depend on their computers but cannot justify a full-time IT hire. Based in Havant, we support the Portsmouth and wider Hampshire area on-site, and clients across the UK remotely.
- Professional services
- Trades & construction
- Retail & hospitality
- Charities & clubs
- Healthcare practices
- Education & tutors
- Home offices
- Sole traders
Technology we look after
- Windows & macOS
- Microsoft 365
- Google Workspace
- Email & domains
- Networks & Wi-Fi
- Firewalls & VPNs
- Backup platforms
- Antivirus & security tools
- Printers & peripherals
- NAS & small servers
- VoIP phones
We recommend boring, well-supported technology by default. Anything clever has to earn its place in a system you depend on.
Disaster recovery
Plan for the worst day before it happens
Computer disaster recovery is a registered activity of ours for a reason: the cheapest disaster is the one you rehearsed.
Backups that restore
Automated nightly backups with an off-site copy, monitored daily and test-restored on a schedule — because an unchecked backup is just hope.
A written recovery plan
One document that says what to do when the office floods or ransomware hits: who to call, what to restore first, and how long it will take.
Help on the day
When something has already gone wrong — a dead drive, a hacked mailbox, a stolen laptop — we help you recover what can be recovered, calmly.
Questions
Straight answers
We are based in Havant, Hampshire. On-site visits cover Havant, Portsmouth, Chichester and the surrounding area. Remote support — which resolves the large majority of day-to-day issues — is available to clients anywhere in the UK.
No. Monthly support plans run month to month with a notice period agreed in writing. Project work is a one-off engagement, and pay-as-you-go has no commitment at all. We would rather keep your business by being useful than by locking you in.
Our target is to reply to every request within one UK business day, and support plan clients are prioritised ahead of ad-hoc work. If something is urgent — you cannot trade, or data is at risk — say so in the subject line and we will treat it accordingly.
Yes, and it is usually straightforward. We start with an audit, collect passwords, licences and documentation from the outgoing provider, and confirm backups are working before anything else changes. You should own your own accounts and domains throughout — if you currently do not, fixing that is our first job.
Yes. Alongside small businesses we help home offices and domestic users with the same care: new computer setup, software installation, Wi-Fi problems, backups and recovering from things that have gone wrong.
We handle personal data in line with UK GDPR and the Data Protection Act 2018. Access to your systems is agreed in advance, credentials are stored securely, and anything we hold is deleted when an engagement ends. Details are in our privacy policy.
Tell us what's not working
Send a few lines about your setup and the thing that worries you most — the slow machine, the backup nobody has checked, the move coming up. We will reply with an honest view and a clear next step.