Contact us
One address for everything — support requests, new enquiries and billing. We aim to reply within one UK business day.
How to reach us
Something broken, slow or worrying? Email us with what happened and when. If you cannot trade or data is at risk, say "urgent" in the subject line.
Thinking about a support plan, an office move, a migration or a recovery plan? A few lines about your setup and what you need is plenty to start.
Questions about an invoice, a licence renewal or your documentation. Include the invoice number or account name if you have it.
What to include in a support request
- What you were trying to do, and what happened instead
- Any exact error message (a photo of the screen is fine)
- When it started, and whether it affects one person or everyone
- What you have already tried — including turning it off and on again
Registered office
Hornbeam Tech Services Ltd41 Hornbeam Road
Havant
England, PO9 2UR
United Kingdom
Postal correspondence only — on-site visits are by appointment.
Hours & coverage
Monday to Friday, 9:00–17:30 UK time.
Remote support: UK-wide.
On-site: Havant, Portsmouth, Chichester and surrounding Hampshire.