Services
Six service lines, one address to remember. Everything below can be bought as a monthly plan, a fixed-price project, or ad-hoc time — and everything is agreed in writing first.
IT support & helpdesk
The core of what we do: a knowledgeable person you can actually reach when a computer, printer, email account or application stops behaving.
Most issues are fixed remotely, usually the same day. When hands are needed on hardware we visit — scheduled for routine work, promptly for emergencies. Support plan clients get priority; pay-as-you-go clients are helped as capacity allows.
Software installation & configuration
Software installed properly the first time: licensed, configured for how you actually work, and left in a state someone else could maintain.
That covers operating systems, office suites, accounting and line-of-business applications, antivirus and security tools — plus the upgrades and migrations nobody looks forward to. We keep a record of every licence and renewal date so nothing lapses silently.
- New installs, upgrades and version migrations
- Licence purchase, activation and renewal tracking
- Security patching on a schedule
- Tidy removal of old or unsafe software
Hardware & workstation setup
From a single new laptop to a whole office move: hardware specified honestly, bought at sensible prices, and installed so it works on day one.
We advise on what to buy — and just as often, on what not to buy. Machines arrive built: accounts configured, software installed, data moved across, old kit wiped securely for disposal or resale.
- PC, laptop and printer specification and supply advice
- New machine builds, data migration and rollouts
- Office moves, desk setups and cabling tidy-ups
- Secure wipe and responsible disposal of old equipment
Backup & disaster recovery
The service you hope never to use, designed so that when you do, it is a bad afternoon rather than a lost business.
We set up automated backups with an off-site copy, monitor that they actually ran, and restore files on a schedule to prove they work. Around that we write a short recovery plan: what to restore first, who does what, and how long it takes. When disaster has already struck — ransomware, theft, a dead drive — we help you recover calmly and honestly, including being clear about what cannot be saved.
- Backup design: local, off-site and cloud copies
- Daily monitoring and scheduled test restores
- Written, rehearsed recovery plans
- Emergency recovery help when the worst has happened
Cloud & email
Microsoft 365 and Google Workspace set up, migrated and managed — so email, files and calendars work everywhere and belong to you.
We move mailboxes and files from old systems without losing history, connect your own domain, switch on sensible security (multi-factor authentication, spam filtering, sharing rules) and keep licences matched to the people who actually work there.
- Microsoft 365 / Google Workspace setup and migration
- Custom email addresses on your own domain
- Multi-factor authentication and account security
- File storage, sharing and sync done sanely
Networks & security essentials
Reliable Wi-Fi, a firewall doing its job, and the basic security hygiene that stops most real-world attacks on small organisations.
We design and install small business networks — broadband, routers, switches, access points, VPNs for home workers — and apply the fundamentals: strong passwords in a manager, updates applied, admin access limited, and staff who know what a phishing email looks like.
- Business broadband, router and Wi-Fi setup
- Firewalls, VPNs and secure remote working
- Password managers and account hygiene
- Practical security reviews in plain English
Not sure which service you need?
You don't have to know. Describe the problem in your own words and we will tell you what it involves, what it costs, and whether you need us at all.